Grand Mercure Imperial Palace Seoul Gangnam Hotel, Seoul

I absolutely loved my stay at this hotel! The rooms were great with a very nice city view, cozy, and quiet. However, it felt a bit old and could use some updating. The staff was amazing, understanding English and being really friendly and generous. The location was very convenient with plenty of food options nearby, although a bit far from other tourist spots. The dining experience was excellent but could have had more variety. Overall, a comfortable and enjoyable place to stay with some minor areas for improvement.

The hotel offers a great city view with comfortable rooms, although they could use a renovation and tended to feel stuffy at times. The lack of control over room temperature was a minor inconvenience. The service was excellent with English-speaking staff who were attentive and helpful, even going the extra mile to assist with Korean translations. The location was safe with plenty of food options nearby, though it leaned towards the business side of Seoul, and it was convenient for reaching the exhibition center. The dining experience, while suitable for business trips, was deemed overpriced for the quality provided. The facilities were satisfactory, adding to the overall experience.

The hotel had a rustic feel to it and was continually over 24 degrees with no ability to adjust the temperature. The staff was very attentive and helpful, even providing complimentary printouts. The location is more appealing to the Korean crowd, with many close food options and cafes. The dining experience was ok but way lower standard compared with other 5-star hotels. The facilities are suitable for a business trip.

The hotel was extremely spacious, allowing us to comfortably fit all our luggage and shopping bags, but the room temperature was uncomfortably warm, reaching 29C. The service was quick and friendly, especially at the club lounge desk, offering me generous assistance. The location, though not in the heart of Gangnam, provided a quiet atmosphere close to essential business areas. The dining experience was superb compared to other 5-star hotels, offering amazing dishes like fish and chips. The hotel facilities were well-maintained with great amenities.

I had a mixed experience at this hotel. The rooms were comfortable and clean, which was great, but the location was a bit far from the subway and not ideal for me. The service provided was very helpful and made my stay special, although the dining options were below the standard I expected from a 5-star hotel.

My stay at the hotel was fantastic! The rooms were spacious enough to fit all our luggage and shopping bags, with a great city view and a comfortable atmosphere. The service was exceptionally friendly and helpful, making our experience truly special. The location was convenient for leisure travelers, although a bit far from subway stations. The dining experience was suitable for business trips, but the prices were a bit high compared to similar hotels. Overall, a great place to stay with some minor drawbacks.

I had a mixed experience at the hotel. The rooms were spacious with a king bed and beautifully carved chairs, but unfortunately, they were not big enough and the temperature was continuously over 24 degrees without any way to adjust it. The service was exceptional, with the staff being very attentive to our needs, even going as far as translating destinations into Korean for us. The location was excellent, in Gangnam, with great service and close to the subway, although it could use updating. The dining experience was just okay and seemed overpriced for the quality. Despite some drawbacks, the hotel offered some great amenities and facilities.

My stay at the hotel was a mixed experience. The rooms were spacious and had a nice arrangement of furniture, but I found broken glass embedded into the carpet from before, and there was no ability to adjust the temperature easily. The rooms weren't that modern overall.

Staying at the Club Level was a disappointing experience due to the outdated rooms with broken glass embedded in the carpet. The staff, however, were extremely nice and helpful, especially with translations to Korean. The location was convenient for the exhibition center but lacked attractions for tourists. Dining options were overpriced and below expectations compared to other 5-star hotels.

My stay at the hotel was cozy and quiet, but I found it terribly outdated and in need of updating. The service from the concierge, who translated destinations into Korean for us, was very attentive and helpful. The location in Gangnam was safe with many close food options and cafes, but it was challenging to reach by taxis. The dining experience at Familia was okay but way lower standard compared with other 5-star hotels and really expensive for the quality.